https://query.lotus.com/eis/html/index.html

[rob@xxxxxxxxx]

Anyone having any luck using the Lotus Support web page the last few days
to report/track Lotus incidents?

Rob Berendt

==================
A smart person learns from their mistakes,
but a wise person learns from OTHER peoples mistakes.
----- Forwarded by Rob Berendt/DEKKO on 09/06/2001 02:05 PM -----

                    Rob Berendt
                                         To:     eiswebmaster@lotus.com
                    09/06/2001           cc:
                    02:05 PM             Fax to:
                                         Subject:     
https://query.lotus.com/eis/html/index.html




I was trying to look up existing incidents and went to this page.  Upon
arriving at the site:
https://query.lotus.com/eis/html/index.html
I get a message that this site has moved and to click here.  I did.
This takes me to:
http://www.ibm.com/software/support
Then over in the top right is a yellow box for Contact Support.  I click on
Submit/track a problem.  This takes me to:
http://www-4.ibm.com/software/support/probsub.html
Then I click on Track submitted problems.  This takes me to:
http://www-120.ibm.com/software/servlet/supportgw?displayContracts
but first I get a login screen for my user id and password.  I tried the
user id and password that used to work to view my Lotus incidents.  This
failed.  I tried my IBM user id and password.  This too failed.  Both times
I was very careful with case and what not.
So then I tried Register Now.  This takes me to:
http://www-120.ibm.com/software/support/ecare/login?action=register&status=mysupport
I click on the Register button.  Fill out the worthless marketing
information, and click Continue.  Step 1 is complete.  Now Step 2.  I click
on the My Agreements.  I enter my 10 digit lotus support number.  It
doesn't like that.  Since I also have an IBM account I tried that.  That
failed also.  So then I tried my Lotus Passport Advantage User name.  That
failed.  So I tried my Passport Advantage Id.  That failed also.

Robert Berendt, CCP
...