Invalid PDF attachments

[jtechmeier@xxxxxxxxxxxxxx]

AS/400 V5R2 - Notes/Domino 6.0.2CF1

We are using InfoPrint Server to create PDFs of our quotes, which get 
e-mailed, as an attachment, to the CSR for review and forwarding to 
clients. All users are using 6.0.2CF1 client and all mail databases have 
been converted to version 6 template. Some CSRs receive the attachment 
with the file name under the icon, which works great, and some receive the 
attachment with the file name on the right hand side of the icon, which in 
this case is a generic paper icon. When the file name is on the right hand 
side, the CSRs can open the PDFs just fine, but when they forward this 
onto the customer, or to me, we are unable to open the attached PDF. An 
error occurs stating "Sorry, an application to open this document cannot 
be found." in my Notes client.

We are also experiencing an issue where forwarded attachments are 
"disappearing." I don't know the full explaination of this one yet but 
will provide more info as I get it.

Anyone have any ideas?

John Techmeier
IT Director
The Medalcraft Mint, Inc.
2660 W. Mason St
Green Bay, WI  54303
Phone: 920-499-4249
Fax: 920-499-7092
jtechmeier@xxxxxxxxxxxxxx
http://www.medalcraft.com