Fw: Responses to Frequently Asked Questions about IBM Lotus Notes & Domino January 2006

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02/04/2006 12:32 AM

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Responses to Frequently Asked Questions about IBM Lotus Notes & Domino 
January 2006






This note contains links (URLs) to technical support documents regarding 
IBM Lotus Notes & Domino, as well as links to key information helping you 
derive the most value from your software licenses, and helping you be the 
best possible system administrator. We strive to offer, within this series 
of monthly mails, a mix of Responses to Frequently Asked Questions (FAQs), 
Tutorials and Reference Information, Support Web Site updates and new 
release and fixpack information of value to system administrators.

You are receiving this notification because you are one of the Lotus Notes 
& Domino customers, who have called us for technical support in the past 
year. If you do not wish to receive notifications like this one from Notes 
Domino Information at IBM, please reply to this email and change the 
Subject field to 'unsubscribe'.

FAQ Responses can also be found in a Knowledge Collection, cf the link 
below, which we encourage you to bookmark because we update the collection 
periodically. This provides you links to FAQ Responses distributed in 
prior mails. You may also want to review the Featured Documents lists 
provided on our Web pages for Notes/Domino.

Bookmark these:

Title: Knowledge Collection: Frequently Asked Questions about Lotus Notes 
and Lotus Domino
Link: http://www.ibm.com/support/docview.wss?rs=463&uid=swg27006575

Title: Featured Documents for Lotus Notes client
Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21195443

Title: Featured Documents for Lotus Domino server
Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21195444

Title: Featured Documents for Lotus EasySync Pro
Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21195513

Frequently used technotes for Notes and Domino:

Title: Knowledge Collection: Upgrading to Lotus Notes/Domino 7.x
Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21215576

Title: How to delete Profile documents manually or using LotusScript
Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21088892

Title: Renamed users are reverted back to their old names after 21 days
Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21139262

Title: Documents Are Not Removed from Mail File After They Are Archived
Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21094741

Title: Notes/Domino support for Windows Server 2003
Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21110541

Title: Troubleshooting Internet HTML e-mails with images appearing as red 
Xs
Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21110585

Title: Internet Messages Arrive with Attachments or Body Parts That Appear 
Missing or Are Inaccessible
Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21108466

Title: How to Resolve Free Time Inaccuracies in Notes/Domino Calendar and 
Scheduling
Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21141060

Title: Is Windows XP Tablet PC Edition 2005 supported with Notes Client?
Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21106884

Please consider providing us feedback on each of the technotes. Every IBM 
technote has a Rate This Page section at the bottom that you can use to 
tell us whether a technote meets your needs. Please mention "FAQ mailing" 
in the comments field, and please include suggestions for additional 
content, which would be helpful to you, but which you have not been able 
to find while searching on our web site.


Support web site guided tours
To help new users of our Support Web site take advantage of the self-help 
resources there, as well as the Electronic Service Request (ESR) tool for 
Problem Submission, we have incorporated a number of "guided tours" in the 
form of timed presentations. Please note there is no audio track. Instead, 
annotation appears in pop-up windows. Even if you are an experienced 
System Administrator, these guided tours can be a great time saver when 
you have to show a new team member the ropes on how to use the IBM 
Technical Support resources.

The support site offers an Assistance page where customers can obtain 
document definitions, navigational help, How Do I help, ESR help, and of 
course the site tours. Your team can find the guided tours by following 
the links below.

Searching for self-help resources and downloads:

Title: Software Support Search
(How to use our new Search Knowledge Base page)
Link: 
http://www.ibm.com/software/support/viewlet/sw_search_viewlet_swf.html

Title: Software Support Downloads
(How to use our new downloads search page)
Link: 
http://www.ibm.com/software/support/viewlet/sw_downloads_viewlet_swf.html

Electronic Service Request (ESR) tours:

Title: Accessing ESR (Run time ~7 minutes)
(How to use the Electronic Service Request (ESR) tool for problem 
submission)
Link: 
http://www.ibm.com/software/support/viewlet/ESRAccess_viewlet_swf.html

Title: Granting Access to ESR (Run time ~14 minutes)
(How System administrators grant colleagues access to ESR for their 
enterprise)
Link: 
http://www.ibm.com/software/support/viewlet/ESRGrantingAccess_viewlet_swf.html


Title: Using ESR (Run time ~18 minutes)
(How to Open a Problem Management Record (PMR), Serach PMRs, run reports, 
and update PMRs)
Link: 
http://www.ibm.com/software/support/viewlet/probsub/ESR_Overview_viewlet_swf.html


My Support tour:

Title: My Support
(How to personalize your Support experience, incl subscription to product 
specific news)
Link: 
http://www.ibm.com/software/support/viewlet/My_Support_viewlet_swf.html

Bookmarking these tours is a great idea. So is sharing them with 
colleagues in similar roles, especially those new to the IBM Support web 
site.


General Self-Help Resources
In closing, here are some other ways that you can access IBM Lotus Notes & 
Domino self-help support information on the Web:

1. Register for My Support, which allows you to build a custom portal of 
support information and to subscribe to email notifications:
(This is a great service! Tens of thousands of subscribers have already 
signed up).
(Please consider subscribing to alerts for new content about the product 
you work with). 
http://www.ibm.com/software/support/einfo.html to learn more.

2. Visit the IBM Lotus Notes and Lotus Domino product support pages at:
http://www.ibm.com/software/lotus/support/notes/support.html [Lotus Notes]
http://www.ibm.com/software/lotus/support/domino/support.html [Lotus 
Domino]

3. Participate in the user-to-user IBM Lotus Notes & Domino forum at:
http://www.lotus.com/ldd/nd6forum.nsf

4. Access IBM Lotus Notes & Domino Product Documentation, Release Notes, 
White Papers, Redbooks, etc at
http://www.lotus.com/ldd/notesua.nsf/0b345eb9d127270b8525665d006bc355/e5e5f0ea9f656d548525698100567174?OpenDocument
 
[Lotus Notes]
http://www.lotus.com/ldd/notesua.nsf/0b345eb9d127270b8525665d006bc355/8313e8d10f025dee8525698100541f6d?OpenDocument
 
[Lotus Domino]

5. Access the IBM Lotus Notes & Domino DeveloperWorks page for downloads, 
learning resources and more:
http://www.ibm.com/developerworks/lotus/products/notesdomino/

6. Determine what problems are fixed in each release by viewing the IBM 
Lotus Notes & Domino Fix List database:
http://www.lotus.com/ldd/r5fixlist.nsf

7. Subscribe to the Lotus Notes or Lotus Domino support RSS feeds:
http://www.ibm.com/software/support/rss/lotus/475.xml?rss=s475&ca=rsslotus 
[Lotus Notes]
http://www.ibm.com/software/support/rss/lotus/463.xml?rss=s463&ca=rsslotus 
[Lotus Domino]
For help with RSS and for links to all the Lotus software RSS feeds, 
visit: http://www.ibm.com/software/support/rss/lotus/ [All Lotus products]

Kind regards,

The IBM Lotus Notes & Domino team