Fw: Responses to Frequently Asked Questions about IBM Lotus Sametime in First Quarter of 2006

Sametime Information <stinfo@xxxxxxxxxx> 
03/28/2006 08:49 AM

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Responses to Frequently Asked Questions about IBM Lotus Sametime in First 
Quarter of 2006






This note contains links (URLs) to technical support documents (technotes) 
which answer frequently asked questions (FAQs) regarding IBM Lotus 
Sametime. These technotes have been selected as often used by our own 
Support organization when working to help callers.

You are receiving this notification because you are one of the Sametime 
customers who have called us for technical support in the past year. If 
you do not wish to receive notifications like this one from Sametime 
Information, please reply to this email and change the Subject field to: 
unsubscribe <e-mail address>, e.g. unsubscribe user@xxxxxxxxxxxx

This list of links can also be found in a Knowledge Collection (
http://www.ibm.com/support/docview.wss?rs=477&uid=swg27006515), which we 
have previously encouraged you to bookmark. In addition, the Featured 
Documents page (
http://www.ibm.com/support/docview.wss?rs=0&uid=swg21195515) lists 
frequently requested support content. The two pages will gradually be 
merged in the new Featured Documents format.. We encourage you to bookmark 
these because we update the lists periodically, and because they contain 
links to previously distributed FAQ Responses.


Upgrading to version 7 and End of Support for version 3.0

Please note that version 3.0 is scheduled for End of Support at the end of 
April 2006.

Title: End of Support (EOS) for Lotus Sametime 3.0
Link: http://www.ibm.com/support/docview.wss?rs=203&uid=swg21229097

Whether you are currently on version 3.0, 3.1 or 6.5.1, here is 
information to help plan your upgrade to version 7:

Title: Upgrade Central: Planning your upgrade to Lotus Sametime 7.0
Link: http://www.ibm.com/support/docview.wss?rs=477&uid=swg21216338

Title: Upgrade Central: Planning your upgrade to Lotus Sametime Enterprise 
Meeting Server 7.0
Link: http://www.ibm.com/support/docview.wss?rs=477&uid=swg21216339

Title: Updated Sametime 7.0 W32, AIX and Solaris package to correct two 
issues
Link: http://www.ibm.com/support/docview.wss?rs=203&uid=swg21228371


Frequently Asked Questions

Title: Sametime clients using AOL connectivity crash receiving IM from a 
user who is logged into AOL
(An unanticipated change in AOL message layout causes Sametime 3.x 
crashes. Here is the fix)
Link: http://www.ibm.com/support/docview.wss?rs=203&uid=swg21230011

Title: Which versions of Domino are recommended when installing a Lotus 
Sametime server?
Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21096416

Title: Sametime server defensive fix for Notes instant messaging
Link: http://www.ibm.com/support/docview.wss?rs=203&uid=swg21230709

Title: Sametime Material Manager fails to start when incorrect credentials 
are given in sametime.ini
Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21100170

Title: How to secure a Sametime server to prevent unauthorized users from 
accessing the server
Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21087174

Title: What is required for Sametime community awareness and chat to work 
on multiple servers?
Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21099910

Title: Enabling and disabling Notes Instant Messaging in the Notes Client
Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21117272

Title: Troubleshooting SSL for HTTP configuration problems on a Sametime 
server
Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21098610

Title: Integrating Netegrity Siteminder 5.5 with IBM Sametime 6.5.x
This article explains how you can integrate Netegrity SiteMinder with IBM 
Lotus Sametime to implement a single sign-on (SSO) environment.
Link: 
http://www.ibm.com/developerworks/lotus/library/siteminder-st65/index.html

Title: Connecting Lotus Instant Messaging (Sametime) Communities
Link: 
http://www.ibm.com/developerworks/lotus/library/sip-connector/index.html
The following two technotes were highlighted in the previous FAQ Response 
mail as well, but they continue to be often used by our Technical Support 
engineers when helping customers:

Title: Server load considerations for Notes Instant Messaging
Link: http://www.ibm.com/support/docview.wss?rs=899&uid=swg21222797

Title: Integrated awareness on Notes 6.5.x results in server outages
Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21206369

Please consider providing us feedback on each of the technotes. Every IBM 
technote has a Rate This Page section at the bottom that you can use to 
tell us whether a technote meets your needs. Please mention "FAQ mailing" 
in the comments field, and please include suggestions for additional 
content, which would be helpful to you, but which you have not been able 
to find while searching on our web site.

Feedback to this mail, other than document feedback via the web, can be 
sent to Flemming T Christensen (internet mail: flemc@xxxxxxxxxx). This 
includes suggestions for future content.


APAR (Defect) information on the Web
In late 2005, we started offering information about closed APARs (defects) 
on the Self-Support Web site. Closed APARs for Sametime and other products 
have been accessible from their respective product support pages for 
several months. This allows you to track defect information directly and 
ensure you are aware of known issues. Here are the URLs:

Domino APARs: 
http://www.ibm.com/support/search.wss?tc=SSKTMJ+SSKTWP&rs=463&rank=8&dc=DB550+D100&dtm

Notes APARs: 
http://www.ibm.com/support/search.wss?tc=SSKTWP+SSKTMJ&rs=475&rank=8&dc=DB550+D100&dtm

Sametime APARs: 
http://www.ibm.com/support/search.wss?tc=SSKTXQ++SSKTXQ+SSQSRN+SSQSPW++&rs=477&rank=8&dc=DB550+D100&dtm

Quickplace APARs: 
http://www.ibm.com/support/search.wss?tc=SSYSVG&rs=2338&rank=8&dc=DB550+D100&dtm



Lotusphere 2006

The Lotusphere conference in Orlando, Florida, in late January was a 
thundering success. If you were not able to attend in Florida, you may 
still have a chance. Now Lotusphere Comes to You! No less than 193 
no-charge one-day events have been scheduled in over 180 cities (in 47 
countries around the world) between the Orlando conference and mid-May. 
The events will feature two tracks - a business track for IT managers and 
a technical track for developers and administrators. Attendees will learn 
more about Lotus Notes and Domino, including the next generation Notes 
client "Hannover", Lotus Sametime 7.5, and IBM Workplace. Customers and 
partners can learn more about Lotusphere 2006, including specific event 
dates and locations, and register at 
http://www.ibm.com/software/sw-lotus/lcty.

Read the interview with Surjit Chana, Vice President of Marketing & 
Partners, on Lotusphere Comes to You:
Title: Couldn't get to Orlando? Lotuphere Comes to You brings the 
excitement to a city near you
Link: 
http://www-306.ibm.com/software/swnews/swnews.nsf/n/nhan6lnl64?OpenDocument&Site=lotus


Read what the press had to say about Lotusphere 2006:
Title: The press sees the "Future in Sight" at Lotusphere 2006
Link: 
http://www.ibm.com/software/swnews/swnews.nsf/n/nhan6lfk7t?OpenDocument&Site=lotus



General Self-Help Resources

Here are some other ways that you can access Sametime self-help support 
information on the Web:
-- Register for My Support, which allows you to build a custom portal of 
support information and to subscribe to email notifications. Visit 
http://www.ibm.com/software/support/einfo.html to learn more.
-- Visit the Lotus Sametime product support page at 
http://www.ibm.com/software/lotus/support/sametime/support.html.
-- Participate in the user-to-user Lotus Sametime forum at 
http://www.lotus.com/ldd/stforum.nsf.
-- Access Lotus Sametime Product Documentation, Release Notes, White 
Papers, Redbooks, etc at 
http://www-10.lotus.com/ldd/notesua.nsf/find/sttoolkit
-- Access the Sametime DeveloperWorks page for downloads, learning 
resources and more: 
http://www-136.ibm.com/developerworks/lotus/products/instantmessaging
-- Determine what problems are fixed in each release by viewing the 
Sametime Fix List database: http://www-10.lotus.com/ldd/stfixlist.nsf
-- View the (often requested) FAQ response on Notes chat entitlement: 
http://www.lotus.com/products/product3.nsf/wdocs/e50f5c25b08769bf85256e61006739ec

-- Subscribe to the Lotus Sametime support RSS feed. Visit 
http://www.ibm.com/software/support/rss/lotus/index.html?ca=rsslotus for 
help with RSS and for links to all the Lotus software RSS feeds, including 
the feed for Lotus Sametime.

Kind regards,

The IBM Lotus Sametime team