RE: Browser - Inquiry to a ALL Customers activity

[paul connolly <paul.connolly@xxxxxxxxxxxxx>]

The company I curently work for has decided to buy the MAPICS browser to help with the problem of numerous Customer Order information inquiries. However, before this decision was made I had the opportunity to be shown an excellent piece of database software called "SHOWME" which is marketed by 'OS Solutions International'. I strongly advised my Company to buy this - however things are tight and they don't understand the benefits that this software would give.

To quote the brochure this is a"single point data interrogation tool with the power and efficiency of RPG, requiring only the skill of a good Query/ 400 user".

 

Basically, its strengths are:

 

    1) Very fast access to databases without anywhere near the same processing overheads as query

    2) The ability to create parameter driven inquiry screens, with subforms where necessary

    3) Far superior data interrogation tools without the need to know RPG

    4) If you do know RPG then the basic building blocks of an application can be created using SHOWME and then enhanced by going into the generated RPG code and amending where necessary

    5) You can call add-on RPG code from SHOWME type inquiries to provide extra functionality

    6) A powerful data warehousing module which automatically creates inquiry screens to view the mined information.

    7) For what it does it seems very good value for money!

 

I have not used this software but I am constantly trying to get my Company to buy it!

 

Check it out - I think you'll be impressed!

 

Contacts:

UK:-

OS Solutions International Limited

Carrington Business Park

Carrington

Manchester

M31 4ZU

 

Tel: +44 (0)161 776 4221

Fax: +44 (0)161 777 6660

 

USA

OS Solutions International Limited

Suite 304

36 Mill Plain Road

Danbury

CT 06811

 

Tel: +1 (203) 744 7854

Fax: +1 (203) 790 6056

 

Web site:  www.os-solutions.com

 

 

-----Original Message-----
From: meyno [mailto:meyno@morriscoupling.com]
Sent: 13 October 2000 14:23
To: MAPICS-L SUBMIT
Subject: Browser - Inquiry to a ALL Customers activity

Problem: Inquiry to customer activity

 

We are in the process of converting from BPCS to MAPICS 5.5.

 

Our sales department needs to look at all customer activity (summary then detail) on one screen.

 

For example Customer xxxx   has Quotes , Credit Memos, Open & Closed orders. The customer is on the phone and asking questions one after another.  Our CSR does not have time to bounce around and ending up with 15+ screens open at one time.  By the way she just received another call and now has to close all those windows and start over again.

 

To solve this it's going to cost big bucks & lots of duplication.

 

Does anyone else have this problem?  How, if it was, did you resolve this problem?