RE: auto-release of licensing

["McCready, Joan" <Joan.McCready@xxxxxxxxxxxxxxx>]

Dennis,

I agree with Connie. We've only been on MAPICS for five years now, but I
don't recognize the MAPICS software support you describe. However, it does
sound like an accuarate description of IBM AS/400 support and pricing! Make
sure you have identified the correct villain, please! The PC equivalent
would be blaming MS Word for some problem that is really caused by the XP
server OS. (Bad analogy, since Office and XP have the same "father.")

         -- Joan

Joan McCready, IS Manager      phone:  636-479-4499
MetalTek International         fax:  636-479-3399
The Carondelet Division        www.metaltekint.com
8600 Commercial Blvd
Pevely, MO  63070                      


-----Original Message-----
From: Connie Webb [mailto:cwebb@xxxxxxxxxxxxxxx] 
Sent: Friday, May 02, 2003 7:21 AM
To: 'MAPICS ERP System Discussion'
Subject: RE: auto-release of licensing


Are you talking about support for Client Access or MAPICS?  E:INFO comes
with MAPICS and answers around 90% of our questions without calling support.
We are 20 year users of MAPICS also. Going back to MAPICS I. We cannot be
talking about the same support or software! 
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