re: help on y2k

[Debbie Helms <DHelms@xxxxxxxxx>]

I want to thank anyone and everyone that helped me with my y2k fiasco this
weekend.  I wrote:
I am presently reloading a 320, the system control panel shows an SRC code
of C9002950.  The last message displayed on the console says "initializing
data base files in library QSYS".   The processor lights are flickering
every minute or so....This system has been this way for the last 12 hours.
IBM says that they don't know how long it will take but it could take a long
time - 12 hours plus is not unusual according to them.   I personally think
12 hours is a long time and am very concerned.  Does anyone out there have a
clue???????????

I have to tell you how disappointed I am in "the big blue".  I have never
experienced such poor response and support on the support line.  We did
finally IPL the box after waiting 24 hours for the system (and I mean
system) to load because the support line said that that was "NOT
UNREASONABLE".  They gave us some story about multiplying the number of
products by 30 and adding additional time for SS1 & 999.  We finally got a
guy name Matt that told us he had never heard of a load taking that long.
Matt said the system should have errored out. He suggested we IPL which we
did and loaded the system in about 2 hours.  We called IBM for support on
Monday morning (I realize it was a holiday) and it took them from 8:30 till
12:10 to return the call.  By the time they called us back we had already
figured out the problem (because we could not wait).  For this they want to
charge us $283.00 an hour.   I certainly got my eyes opened this weekend. 

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