Re: help on y2k

[Chuck Lewis <clewis@xxxxxxxxxx>]

Debbie,

AMAZING - calls being routed wrong. You'd THINK there would be technology to
handle that sort of thing ;-)

Well, GLAD you made it through all of that and the VP is a happy (and non-pesty)
camper now... !!!

Chuck

Debbie Helms wrote:

>         Actually I had great confidence in the box performing up to the Y2K
> test but the VP wanted an actual test done.  Soooo an actual test is what he
> got.  I wouldn't have lost any sleep on New Year's eve worrying about the
> box being able to handle Y2K.  You are right about IBM usually giving the
> support...but this is the second time on a weekend that we have gotten the
> wrong answer.  We talked to the line manager this morning and they decided
> not to charge us, personally we had rather gotten the expertise  and paid
> the bill.  We were polite, a little grouchy from lack of sleep.  And we did
> keep calling back.  The line manager told us this morning that the calls
> were being routed incorrectly and that is why it took forever on the call
> back Monday.
>
>         -----Original Message-----
>         From:   Chuck Lewis [SMTP:clewis@iquest.net]
>         Sent:   Wednesday, September 08, 1999 5:38 AM
>         To:     MIDRANGE-L@midrange.com
>         Subject:        Re: help on y2k
>
>         Debbie !
>
>         Thanks for the update - I was meaning to e-mail you and see how
> things turned
>         out.
>         And sorry ti hear about the Support Line problem. I've used them for
> some
>         INCREDIBLY intense situations (ONE that would BLOW everyone's mind -
> except Al
>         who already knows... <BG>) and they have always been very helpful IF
> you get the
>         right person. I have seen the hit and miss on reasonable response
> time but I keep
>         calling back... I'm always patient and polite but, GET me someone to
> talk to !!!
>         :-)
>
>         So, everything OK now ? Test turn yield what you wanted ?
>
>         Chuck
>
>         Debbie Helms wrote:
>
>         > I want to thank anyone and everyone that helped me with my y2k
> fiasco this
>         > weekend.  I wrote:
>         > I am presently reloading a 320, the system control panel shows an
> SRC code
>         > of C9002950.  The last message displayed on the console says
> "initializing
>         > data base files in library QSYS".   The processor lights are
> flickering
>         > every minute or so....This system has been this way for the last
> 12 hours.
>         > IBM says that they don't know how long it will take but it could
> take a long
>         > time - 12 hours plus is not unusual according to them.   I
> personally think
>         > 12 hours is a long time and am very concerned.  Does anyone out
> there have a
>         > clue???????????
>         >
>         > I have to tell you how disappointed I am in "the big blue".  I
> have never
>         > experienced such poor response and support on the support line.
> We did
>         > finally IPL the box after waiting 24 hours for the system (and I
> mean
>         > system) to load because the support line said that that was "NOT
>         > UNREASONABLE".  They gave us some story about multiplying the
> number of
>         > products by 30 and adding additional time for SS1 & 999.  We
> finally got a
>         > guy name Matt that told us he had never heard of a load taking
> that long.
>         > Matt said the system should have errored out. He suggested we IPL
> which we
>         > did and loaded the system in about 2 hours.  We called IBM for
> support on
>         > Monday morning (I realize it was a holiday) and it took them from
> 8:30 till
>         > 12:10 to return the call.  By the time they called us back we had
> already
>         > figured out the problem (because we could not wait).  For this
> they want to
>         > charge us $283.00 an hour.   I certainly got my eyes opened this
> weekend.
>         >
>         > +---
>         > | This is the Midrange System Mailing List!
>         > | To submit a new message, send your mail to
> MIDRANGE-L@midrange.com.
>         > | To subscribe to this list send email to
> MIDRANGE-L-SUB@midrange.com.
>         > | To unsubscribe from this list send email to
> MIDRANGE-L-UNSUB@midrange.com.
>         > | Questions should be directed to the list owner/operator:
> david@midrange.com
>         > +---
>
>         +---
>         | This is the Midrange System Mailing List!
>         | To submit a new message, send your mail to
> MIDRANGE-L@midrange.com.
>         | To subscribe to this list send email to
> MIDRANGE-L-SUB@midrange.com.
>         | To unsubscribe from this list send email to
> MIDRANGE-L-UNSUB@midrange.com.
>         | Questions should be directed to the list owner/operator:
> david@midrange.com
>         +---
> +---
> | This is the Midrange System Mailing List!
> | To submit a new message, send your mail to MIDRANGE-L@midrange.com.
> | To subscribe to this list send email to MIDRANGE-L-SUB@midrange.com.
> | To unsubscribe from this list send email to MIDRANGE-L-UNSUB@midrange.com.
> | Questions should be directed to the list owner/operator: david@midrange.com
> +---

+---
| This is the Midrange System Mailing List!
| To submit a new message, send your mail to MIDRANGE-L@midrange.com.
| To subscribe to this list send email to MIDRANGE-L-SUB@midrange.com.
| To unsubscribe from this list send email to MIDRANGE-L-UNSUB@midrange.com.
| Questions should be directed to the list owner/operator: david@midrange.com
+---