RE: Rewarding challenge AS/400...

["Kahn, David [JNJFR]" <DKahn1@xxxxxxxxxxxxx>]

Paul,

As I said in an earlier posting one thing you can do is to put in place a
manual procedure for the help desk to follow when re-enabling a profile.
This should ensure that they positively identify the caller as still valid
within the organisation and as who they say they are.

You definitely want to put that program in place and remove the excessive
authority from the help desk. This will give you control over the way
profiles are re-enabled, and also make it easy for you to put certain
profiles beyond their reach if you want to.

BTW I think one of your clocks might be a little slow. Your Internet header
line...

>Date: Mon, 27 Aug 1956 21:53:28 -0400

...caused Outlook to lock up solid on my PC. Why the strange date? :-)

Dave Kahn
Johnson & Johnson International (Ethicon) France
Phone : +33 1 55 00 3180
Email :  dkahn1@jnjfr.jnj.com (work)
           dkahn@cix.co.uk      (home)


-----Message d'origine-----
De: PaulMmn [mailto:PaulMmn@ix.netcom.com]
Date: 28 August 1956 03:53
À: MIDRANGE-L@midrange.com
Objet: RE: Fw: Rewarding challenge AS/400...


Well, no, not a program.  However, the help desk folks do have sufficient
authority to re-activate profiles...

Part of the problem is that we have not only employees, contractors,
consultants, temps, etc. etc., but sales agents and their employees.  We
have no direct notification when an employee of a sales agent leaves their
employ.

Or when someone at an agency 'inherits' the profile of a former employee.

We do send a list of profiles to the agents now and then to see who's not
there, but it's not a perfect solution.

The auto-shutoff helps, too.

Any of you folks have a better solution?
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