Re: Service Director

[Jeff Crosby <jlcrosby@xxxxxxx>]

Michele Reinkemeyer wrote:

> I do not personally want to do this, but have a client who does since their 
>IBM
> CE walked in without any prior notification, stated he needed to do some Y2k
> testing, and took down the AS400 during the middle of a very busy business 
>day.
> To make matters worse, he couldn't get it back up and had to call for support.
> He then left before he had it back up stating he would be back the next week
> (this was a Friday).  Customer isn't happy and wants it turned off so that it
> doesn't call out the CE again.

With all due respect, this is not a Service Director problem.  The
customer needs to have the guts to tell the CE that wants to take the
AS/400 down during a busy day that the CE in question is out of his/her
mind. 

In addition, if the system is down and will not come back up, no CE is
leaving _this_ site unless there is a death in the family. <g> 
_Especially_ if the CE took it down.  And I would not hesitate to report
this particular CE.

IMHO.

-- 
-Jeff
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