Re: Problems upgrading to V4R5 from V4R4 -- MIDRANGE-L

Welcome to the Club.

        I just had the same problems going from V4R3 to V4R4. It seems the
CD is Labeled one thing and the software another. I used the Wrk.....
command to examine the CD and when I found out what was there I used it as
the basis for the rstlicpgm to get the code on the system..

        An yes I agree on the Support Line  VS Warranty issue, but I am
loosing that war as of now.

        Good Luck,
        JMS...

----- Original Message -----
From: Dave Murvin <davem@drme.com>
To: <MIDRANGE-L@midrange.com>
Sent: Saturday, December 02, 2000 7:50 PM
Subject: Problems upgrading to V4R5 from V4R4


> I was going to upgrade to V4R5 this weekend, but ran into problems in the
> prepare for install process part of Creating and customizing an
> Installation list.
>
> The process is to read all the received media for the upgrade and build an
> installation checklist based on your existing software and what is on the
> V4R5 media.
>
> Everything seems to work okay except the Code/400 stuff which I installed
> under V4R4 a few months ago.  That install procedure (for V4R4) says that
> although you order product 5769-CL3, the ID used to install the components
> is 5763-CL2.  I installed 5763-CL2 and have been using the product for a
> few months.
>
> When I run the prepare for install process by reading all the V4R5 media,
> it tells me that all the 5763-CL2 licensed programs are not found on the
> media.  When I look at the media list, I have 3 CDs for Websphere Dev
Tools
> described as 5769-CL2 V4R5M1 (in the description) with base program
> 5769-CL3. I have tried to add the new 5769-CL3 to the list of programs to
> install and it does not show up on the install list.  I have tried to
> install the 5769-CL3 programs using install licensed program
> process.  Install licensed program process could not find the product on
> the media.
>
> Any ideas on what is going on or how I am supposed to upgrade the product?
>
> I don't have a support line contract because I rarely need to call them (I
> think this is the second time in several years that I could have used
their
> help, but not at the 250/hour or what ever the weekend rate is).  Seems
> like this should be covered under some sort of warranty since I am paying
> for the software subscription.
>
> Thanks in advance for any help.
> Dave Murvin
> DRM Enterprises, Inc.
> davem@drme.com
>
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