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One of our customers, who has an AS/400, is looking to automate their call center. What they want to do is to use Caller-id technology to route calls to individuals responsible for the account. Does anyone on the list have a handle for CURRENT AS/400-based products that do this? IBM used to market CallPath, but they have divested it. Thanks, in advance, for your help! John Myers IBM Certified Specialist - IBM iSeries Technical Solutions Design IBM Certified Specialist - Advisor for e-Business Strategic Business Systems, Inc. 17 S. Franklin Turnpike, Ramsey, NJ 07446 USA E-mail: mailto:jmyers@sbsusa.com Phone: +1 (201) EASY 400 x131 Web: http://www.sbsusa.com Fax: +1 (201) 327-6984 Free Sports League Management - Powered by AS/400 http://www.ScoreBook.com Get and route intelligence from your IBM AS/400 web site - WebSurvey/400 http://www.WebSurvey400.com Systems supporting the distribution operations of Motor Vehicle manufacturers http://www.VehicleSystem.com
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