RE: Computer Telephone Integration

["jt" <jt@xxxxxx>]

John, Patrick

I have an interest in this, as well.  Not at the top of my priorities.. but
could be down the road.

Maybe others here are in the same boat...  So maybe there'd be some value to
posting some, or maybe even all, of your discussion.

JMHO.

jt

| -----Original Message-----
| From: midrange-l-admin@midrange.com
| [mailto:midrange-l-admin@midrange.com]On Behalf Of Patrick Townsend
| Sent: Saturday, December 15, 2001 12:29 AM
| To: midrange-l@midrange.com
| Subject: Re: Computer Telephone Integration
|
|
| John,
|
| We have done integration with several PBXs including Nortel SL1,
| AT&T, NEC,
| Hitachi and others. You can contact me off list if you would like to
| discuss.
|
| Patrick
| ----- Original Message -----
| From: "John Myers - MM" <jmyersmm@sbsusa.com>
| To: <midrange-l@midrange.com>
| Sent: Thursday, December 13, 2001 7:23 AM
| Subject: Computer Telephone Integration
|
|
| > One of our customers, who has an AS/400, is looking to automate
| their call
| > center.
| >
| > What they want to do is to use Caller-id technology to route calls to
| > individuals responsible for the account.
| >
| > Does anyone on the list have a handle for CURRENT AS/400-based products
| > that do this?
| >
| > IBM used to market CallPath, but they have divested it.
| >
| > Thanks, in advance, for your help!
| >
| >
| > John Myers
| > IBM Certified Specialist - IBM iSeries Technical Solutions Design
| > IBM Certified Specialist - Advisor for e-Business
| > Strategic Business Systems, Inc.
| > 17 S. Franklin Turnpike, Ramsey, NJ 07446  USA
| > E-mail: mailto:jmyers@sbsusa.com   Phone: +1 (201) EASY 400   x131
| > Web:    http://www.sbsusa.com      Fax:   +1 (201) 327-6984
| >
| > Free Sports League Management - Powered by AS/400
| >       http://www.ScoreBook.com
| >
| > Get and route intelligence from your IBM AS/400 web site - WebSurvey/400
| >       http://www.WebSurvey400.com
| >
| > Systems supporting the distribution operations of Motor Vehicle
| manufacturers
| >      http://www.VehicleSystem.com
| >
| >
| > _______________________________________________
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|
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