Hello there everybody - and a belated happy new year from ridiculously
frigid NYC!
I am currently in the process of trying to find a 400 software solution that
provides a well-rounded management tool for a product service department. It
hopefully contains inventory handling, complete order management and
customer service follow-up capabilities for all PARTS (as opposed to a
finished product) replacement requests from a customer.
It would be nice if it could handle call logging, formal work orders,
shipping and even the creation of a CLAIM for those requests determined to
be part of some product defect.
Now obviously, no software package on earth can fit each and every business
model on the planet so modifications will most assuredly be
necessary...meaning, the 400 code must be included in the purchase
package...which, the quality of said code, would be information of certain
import as well!
Yes, this could negate the yearly maintenance aspect but the principle need
here is the software system itself...not necessarily the
after-sale/implementation support...although, any information you wish to
share about any of this would be appreciated.
If anyone can recommend/warn-off a software package that handles this
business requirement, I'd love to hear from you.
Thanks much.
Rick Rayburn
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