Re: Product Service Software Solutions for the 400?

[rob@xxxxxxxxx]

Any chance you have an existing ERP package that you can setup to use a 
different set of libraries for this department?

Rob Berendt
-- 
"They that can give up essential liberty to obtain a little temporary 
safety deserve neither liberty nor safety." 
Benjamin Franklin 




"Rick Rayburn" <the400man@hotmail.com>
Sent by: midrange-l-bounces@midrange.com
01/21/2003 07:34 AM
Please respond to Midrange Systems Technical Discussion
 
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        Subject:        Product Service Software Solutions for the 400?


Hello there everybody - and a belated happy new year from ridiculously 
frigid NYC!

I am currently in the process of trying to find a 400 software solution 
that 
provides a well-rounded management tool for a product service department. 
It 
hopefully contains inventory handling, complete order management and 
customer service follow-up capabilities for all PARTS (as opposed to a 
finished product) replacement requests from a customer.

It would be nice if it could handle call logging, formal work orders, 
shipping and even the creation of a CLAIM for those requests determined to 

be part of some product defect.

Now obviously, no software package on earth can fit each and every 
business 
model on the planet so modifications will most assuredly be 
necessary...meaning, the 400 code must be included in the purchase 
package...which, the quality of said code, would be information of certain 

import as well!

Yes, this could negate the yearly maintenance aspect but the principle 
need 
here is the software system itself...not necessarily the 
after-sale/implementation support...although, any information you wish to 
share about any of this would be appreciated.

If anyone can recommend/warn-off a software package that handles this 
business requirement, I'd love to hear from you.

Thanks much.

Rick Rayburn



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