RE: Refresh Question......

["Segars, Steven " <Steven_Segars@xxxxxxx>]

<<Why is there a dedicated operator for these messages? It may be overkill
and costs $, but we are happy users of Messenger Plus>

Yes I am very aware of what Messanger Plus can do. I used it at my last
employer. It was great. But I look at it this way, why should I send them
the messages when I can have it send me the messages or email, thus
eliminating the help desk all together. I come from shops that didnt have
helpdesk personnel. The systems administrator did it all. I've monitored
from 49 to 365 systems. This is the second company that I have ever worked
for that had one. So that was a cultural shock in itself.

But our helpdesk is a 24/7 shop 365/6 days a year.
http://www.jacksonville.com/tu-online/stories/100202/bus_10592946.shtml
The helpdesk is a very good one but they do NOT know the AS/400s'. Anything
else you want them to monitor for, they can, cept the 400's. Why, because
its to simple to monitor for and they dont know how to handle it. Thats why
we have tried to automate EVERYTHING we can.

Steven Segars
AS/400 Certified Specialist/Administrator
CSX Technology
Work: 904-633-5650
Fax:   904 633-1051