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I absolutely agree Hans, with these added comments.
"Quality" in itself makes no value judgement. There is high quality and low
quality. Both the Mercedes and the Dodge can be of high or low quality. The
doors can fall off either vehicle.
"Value" is the right choice of course. However it isn't facts that matter.
Perceived value rules. Advertising is so important because it creates
perception, and in my opinion Microsoft appears to understand that fact
better than IBM.
That's the way business really runs.
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