Re: Start New Outlook Email From iSeries.

[Tom Jedrzejewicz <tomjedrz@xxxxxxxxx>]

On 2/6/06, as400tech@xxxxxxxxxxx <as400tech@xxxxxxxxxxx> wrote:
> Rob,
> I guess I need to clarify what is happening. The changes are not going
> back to the customer. They are going to the plants that make the
> products. There is no separate customer contact file. The customer
> contact is included in the customer master file. Because we use a third
> party package, we can not change the customer master file.
>
>  Not all plants service all customers. So, if corporate changes
>  something on customer number 123 then an email would need to be sent to
>  Bill@plant1, Bob@plant1, Sally@plant5, bubba@plant11 and Jim@plant15.
>  A change to customer number 456 could mean that an email would need to
>  be sent only to Bill@plant1 and Bob@plant1.  The corporate user will be
>  the one to know what plant makes what product for which customer. I
>  figured that if I could get Outlook to open a blank email, then the
>  corporate user could enter what information about the customer was
>  added, changed, or deleted and send it out to the correct plant.

This strikes me as a solution that will quickly stop being used, given
that pressing ESC will cancel the email message.  And what happens if
that person doesn't notify the correct people, or changes the subject
line by mistake?

Far better to use the built-in emailing capabilities of the system,
the configuration of which has been discussed to death on these lists.
 An easy solution is to have your mail guy create a list on the mail
server (perhaps material_managers@xxxxxxx) to which your trigger
program sends these notifications.  You might also create generic
system directory entries with the relevant email addresses.  If the
plant folks have a small issue with erroneous emails, remind them of
the delete key.  If they have a huge problem with getting emails not
relevant to their plant, then you can figure out a way to determine
the plants to notify from the customer info.  I am sure the folks on
the list would have lots of ideas here.

Good luck.