RE: IBM Hardware service rant

[Chris Bipes <chris.bipes@xxxxxxxxxxxxxxx>]

Personally I have deal with IBM Maintenance since 1988.  I have never had the 
problems you are speaking of.  I have transferred maintenance from one machine 
to another and still have never had an issue.  Who are you purchasing you 
maintenance through?  We use a local IBM  Business Partner.  Try changing how 
you purchase your maintenance contracts.

Christopher Bipes
Information Services Director
CrossCheck, Inc.





From: Dolinar, Brian
Sent: Sat 5/20/2006 3:05 AM
To: midrange-l@xxxxxxxxxxxx
Subject: IBM Hardware service rant


Ok, I am really getting sick of placing a hardware service call with IBM
and gotten the "I'm sorry sir, but your account is listed as Cash &
Carry and the business office that deals with that is closed and will
not reopen until Monday"

And since nearly every one of those calls (we are talking Ivory soap
percentages here) ends up being a typo/mix-up/administrative error,
usually on the part of a serial number, I just have a big "What
the....?"

IBM can hire people to work 24x7 to take my hardware service call, have
technicians standing by all over the globe 24x7, but can't have anyone
even remotely available to deal with this very basic and non-technical
issue.

Is it just me having an extraordinary run of bad luck (like 13 years
worth), or does this happen to everyone?