RE: Recent IBM printer service

["Jeff Kennedy" <jkennedy@xxxxxxxxxxxxx>]

We have had the IBM vendor doing a lot of out Info Printer service for
about 4 months and we see no difference in the response time or repairs.
In our case we have the former IBM'er that retired and joined the IBM
vendor. 


Jeffry A. Kennedy
Certco,Inc
jkennedy@xxxxxxxxxxxxx

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of
ChadB@xxxxxxxxxxxxxxxxxxxx
Sent: Thursday, September 28, 2006 12:31 PM
To: Midrange Systems Technical Discussion
Subject: Recent IBM printer service


I'm interested to get some feedback here...

Has anyone noticed a recent change in IBM's hardware service delivery
involving printers?  We have noticed a definite shift here in the past 2
months and i'm curious to see if any others have noticed the same.  I
won't say if it has been a positive or negative change that we've
noticed...

Thanks for any feedback you can give!
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