Re: Problems with an IBM InfoPrint 40

["Jim Franz" <franz400@xxxxxxxxxxxx>]

is this a new app or existing that is breaking now?
Any chance your page size is changed in the app, or an overflow problem?
jim

----- Original Message ----- 
From: "Chuck Lewis" <chuck.lewis@xxxxxxxxxxxxx>
To: "'Midrange Systems Technical Discussion'" <midrange-l@xxxxxxxxxxxx>
Sent: Friday, December 29, 2006 2:25 PM
Subject: Problems with an IBM InfoPrint 40


> Hi Folks,
>
>
>
> We have big problems with an IBM InfoPrint 40 laser printer. It prints 
> plain
> paper just fine but when we print Invoices which make use of IPDS/AFP (via 
> a
> vendor program) the total on the bottom of the page rolls off the bottom 
> of
> the page or isn't there.
>
>
>
> A call to IBM says maintenance expired in September which is BS and they 
> say
> this (no record) every time we have ever called them. They eventually find
> it after they come out but this time they required a credit card.
>
>
>
> Does ANYONE have any idea what might be causing this ? We have over 3000
> invoices waiting to print and they are saying they won't be out until
> Wednesday and our fear is they won't have the fix then and will have to 
> get
> parts and that runs us into the end of the month and Statements (close to
> 4000 pages).
>
>
>
> Thanks !
>
>
>
> Chuck
>
>
>
> Chuck Lewis
>
> Manager of Information Technology
>
> Lee Supply Corp.
>
> 6610 Guion Road
>
> Indianapolis, IN 46241
>
> (317) 290-2500
>
> www.leesupplycorp.com
>
>
>
>
>
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