RE: Memory costs

["Hayes, Joe" <joe.hayes@xxxxxxxxxx>]

BJ,
        In the case of referenced, I would agree with your statement
that you should let the customer do whatever sorts of things they want
to do, provided they're willing to pay.
        This is related to the service level that will be provided,
however. I struggle often with customers who want to do things that
experience has told me are going to get them into trouble in the future,
and in doing so will require the use of my company resources to fix.
        Even though this typically means revenue for us, it also gobbles
up resources that could be spent on other initiatives, and generally
results and poor customer satisfaction in spite of our best efforts.

        I'm not actually disagreeing, just making the point that this is
sometimes not as black and white as it might seem. As it turns out, the
customer is NOT always right. ;-)

Joe

        
-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Brian
Sent: Monday, March 05, 2007 4:07 PM
To: Midrange Systems Technical Discussion
Subject: Re: Memory costs

Rob,

Even if there is a performance impact, IBM should let the customer order
THEIR machine configured how THEY want it. If the configuration might
result
in a significant performance impact, make the customer aware of it
but ultimately the decision should belong to the customer. IBM doesn't
have
a crystal ball, they do not know if a customer has intentions of
doubling
the memory in a year. IMHO, either this situation is just poor customer
service or yet another example of IBM attempting to milk its System i
customer base.

Kind regards,

BJ

P.S. If you can't tell, I'm a bit peeved with IBM right now after
learning
of WDSC SE V7 omitting EGL, and the replacement for CODE Designer.



On 3/5/07, rob@xxxxxxxxx <rob@xxxxxxxxx> wrote:
> There isn't some weird thing like it helps performance to spread
memory
> out across a number of chips?  Or dissipates heat better, or anything
> else?
>
> Rob Berendt
> --
> Group Dekko Services, LLC
> Dept 01.073
> PO Box 2000
> Dock 108
> 6928N 400E
> Kendallville, IN 46755
> http://www.dekko.com