Re: Memory costs

[Brian <system.i.lists@xxxxxxxxx>]

Rob,

The machine was checked when it arrived and that is when the conversations
with the BP, AvNet and Rochester occured. I don't specify part numbers;
that's the BP's job. I tell the BP what I want and it's their job to run it
through the IBM configurator and if necessary, hand tune the
configuration to get the results I specified. We have our specifications in
writing and could have pressed the issue but my boss said to just let it go
since it would cost more in wasted time to fight it than it would cost to
just replace the memory. However, IBM and the BP definately lost some
goodwill here.

Kind regards,

BJ


On 3/5/07, rob@xxxxxxxxx <rob@xxxxxxxxx> wrote:
> Double checked with my boss.  You have to be quite clear on the exact part
> numbers you are ordering.  You will pay significantly more for the higher
> density chips, but if you are planning for growth and are planning on
> using the extra slots then it might behoove you to do so.  That is why IBM
> does it this way, to keep your initial cost way down.  But if your
> paperwork specifically said you are ordering a higher density chip and IBM
> gives you the same amount of memory, but it lower density chips then you
> have one of two legs to stand on.
> If IBM only charged you for the lower price chips then they should offer
> you an upgrade path.  However, it would look better if you checked the
> order with what you received at installation time, not when you go to
> upgrade.
> If IBM charged you for the higher density chip then they plain ripped you
> off.
>
> Rob Berendt
> --
> Group Dekko Services, LLC
> Dept 01.073
> PO Box 2000
> Dock 108
> 6928N 400E
> Kendallville, IN 46755
> http://www.dekko.com