RES: OH MY GAWD!

["Rubens Lehmann" <rubens@xxxxxxxxxxxxx>]

Many offices in Brazil for accounting functions?

Guess they work only for foreign calls, locally they aren't much better
than Joe explained... 

Regards from Brazil,

Rubens

> -----Mensagem original-----
> De: midrange-l-bounces@xxxxxxxxxxxx 
> [mailto:midrange-l-bounces@xxxxxxxxxxxx] Em nome de Pat Barber
> Enviada em: segunda-feira, 19 de março de 2007 17:18
> Para: Midrange Systems Technical Discussion
> Assunto: Re: OH MY GAWD!
>
> That's pretty bad to have to send a email to Sam's office 
> about a invoice. IBM has many offices in both Canada and 
> Brazil for accounting functions.
>
> I suspect India for your problem. Most of those folks have 
> taken "new" first names to be more "friendly sounding" with 
> their clients. They use the "new" names even in family situations.
>
> IBM should be embarrassed... I am.
>
> Joe Pluta wrote:
>
> > I left a very similar email to Sam Palmisano's email inbox, 
> and have 
> > already been contacted by someone from the chairman's 
> office.  They're 
> > looking into it, but what I thought was interesting is that they 
> > believe the call was taken by a call center in Canada.  Even though 
> > I'm reasonably certain the caller was neither a native 
> American nor Canadian, I've been wrong before.
> > It COULD have been a Quebecoise, I suppose, but I seriously 
> doubt it.  
> > I guess we'll see.
>
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