Re: RES: OH MY GAWD!

[Vernon Hamberg <vhamberg@xxxxxxxxxxx>]

I admit frustration when dealing with IBM support - but the language 
issue one is less of one for me - consider the international flavor 
of IBM - at Rochester alone there are all kinds of nationalities 
represented, and any of them could be on a support desk. So it 
behooves us insular Americans to clean the wax out of our ears and 
listen better - sorry for the soapbox.

But I do find it silly when outsource teams in India use names like 
abraham and george, to make americans more comfortable and accepting 
of them. Oy oy oy! Or better said here in Minnesota, Uffda!

Vern

At 09:39 AM 3/20/2007, you wrote:

> I'm guessing, but I think the call centers in Brazil
> only work with North American customers. This is
> another weird aspect of this customer support methods
> used by IBM.
>
> Rubens Lehmann wrote:
> > Many offices in Brazil for accounting functions?
> >
> > Guess they work only for foreign calls, locally they aren't much better
> > than Joe explained...
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