Re: Thin Clients

[Trevor Perry <trevor@xxxxxxxxxx>]

Booth,

There is one other interesting fact related to this.

There are studies that show productivity improvements after training a user
in their own job. Usually, people learn a job from a set of notes that they
wrote when they were handed the job. Often, those notes were based on a set
of notes the previous person wrote, and so on... When a user is trained in
the specifics of their own job - and this includes their applications - they
are a better user to deal with, in terms of user interface and user
experience.

Who would have thought that training someone in their own job would actually
have an impact on how we build application systems?

Trevor



On 9/14/07 11:20 AM, "Booth Martin" <booth@xxxxxxxxxxxx> wrote:

> I believe one other issue that you lead up to but don;t mention is
> training.  Over 20-30 years these green screens have evolved, just as
> you say, and the organization is used to them and understand exactly
> what is happening.  Someone new sits down to the application and its all
> just gobbledygook.  Training is a nightmare and a lot of comments are
> made like "we do it this way"  or "gosh, why is she having so much
> trouble?"  The training costs for some of these screens is just horrendous.