IBM Printing Service (Qualserv, Qualex, etc.)

[ChadB@xxxxxxxxxxxxxxxxxxxx]

Just wondering if anyone else on the list has seen a change in the
level/quality of service they receive on their IBM printers.  Since IBM has
subbed the calls out to Qualserv, we saw an initial decline in quality,
then it was 'ok' for a while (but honestly I think we just had a period of
less problems and simpler problems), and now it has gotten pretty bad
again.  At this point, it may jeopardize future purchases of not only IBM
service, but IBM printers (and we've always been pretty True Blue on that).
We're trying to work through the IBM ranks and service escalation/complaint
processes on this (as well as through our BP), but i'm curious what others
have run in to...