RE: IBM Printing Service (Qualserv, Qualex, etc.)

[ChadB@xxxxxxxxxxxxxxxxxxxx]

Our problems have been on the parts dispatching, parts quality, tech
dispatch, and timeliness angles.



                                                                       
             <lgoodbar@borgwar                                         
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             02/14/2008 09:49          RE: IBM Printing Service (Qualserv,
             AM                        Qualex, etc.)                 
                                                                       
                                                                       
             Please respond to                                         
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             <midrange-l@midra                                         
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Qualserv once had someone dispatched to us from New York... it would
take him a while to get down to Mississippi.

Loyd Goodbar
Senior programmer/analyst
BorgWarner
TS Water Valley
662-473-5713
-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of
ChadB@xxxxxxxxxxxxxxxxxxxx
Sent: Thursday, February 14, 2008 08:22
To: midrange-l@xxxxxxxxxxxx
Subject: IBM Printing Service (Qualserv, Qualex, etc.)



Just wondering if anyone else on the list has seen a change in the
level/quality of service they receive on their IBM printers.  Since IBM
has
subbed the calls out to Qualserv, we saw an initial decline in quality,
then it was 'ok' for a while (but honestly I think we just had a period
of
less problems and simpler problems), and now it has gotten pretty bad
again.  At this point, it may jeopardize future purchases of not only
IBM
service, but IBM printers (and we've always been pretty True Blue on
that).
We're trying to work through the IBM ranks and service
escalation/complaint
processes on this (as well as through our BP), but i'm curious what
others
have run in to...


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