Re: Help desk software -- MIDRANGE-L

Subject: Re: Help desk software
From: "Lance Gillespie" <lgillespie@xxxxxxxx>
Date: Thu, 15 May 2008 13:25:12 -0700
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We're using LiveTime ( www.livetime.com ). 10 person IT supporting 500 users. They say you can use DB/400 for the back end, but that was after the version we bought and we never looked into switching. It can do more than we need.

"Burns, Bryan" <Bryan_Burns@xxxxxxxxxxxx> 5/15/2008 1:03 PM >>>

Seeking recommendations on a help desk software package that can serve an I.T. department of seven who support about 200 computer users in a company that runs INFOR XA ERP software on an iSeries 520.

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