An interesting exercise. You hired monkeys and now want them to have a
brain and think?
It's not the commands they know, but the knowledge they possess about the
system, and their ability to "triage" an
event that will make them good operators. Teach them how the machine works,
teach them how to use the commands, what
the commands do, which commands can get them in trouble and WHY, but most
importantly teach them to think. Every good
Operator that I have ever met, always knew what he/she was doing, and not
just following a script.
Pete
Pete Massiello
iTech Solutions
http://www.itechsol.com
-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Steve McKay
Sent: Monday, March 23, 2009 5:28 PM
To: midrange-l@xxxxxxxxxxxx
Subject: Most important commands
I'm doing operations training. In the past, our operators have been 'warm
bodies' who were expected to call for help when anything abnormal happened,
not attempt to diagnose and correct problems. Now, we need to make real
operators out of them so I'm looking for opinions as to which commands you
believe are the most important for an operator to know. Keep your list to
something manageable, say 5 or 10, please.
If you have commands that you believe that operators should definitely not
use (like PWRDWNSYS), please list them also.
Thanks,
Steve
midrange.com
