Re: IT Request Tracking software (not change management) -- MIDRANGE-L

Subject: Re: IT Request Tracking software (not change management)
From: Bill <brobins3d@xxxxxxxxx>
Date: Fri, 27 Mar 2009 08:33:31 -0700
List-archive: <http://archive.midrange.com/midrange-l>
List-help: <mailto:midrange-l-request@midrange.com?subject=help>
List-id: Midrange Systems Technical Discussion <midrange-l.midrange.com>
List-post: <mailto:midrange-l@midrange.com>
List-subscribe: <http://lists.midrange.com/mailman/listinfo/midrange-l>, <mailto:midrange-l-request@midrange.com?subject=subscribe>
List-unsubscribe: <http://lists.midrange.com/mailman/listinfo/midrange-l>, <mailto:midrange-l-request@midrange.com?subject=unsubscribe>

Bob Cagle wrote:

What do you use to keep track of your IT requests and then provide
status reports to your superiors?

We use Ilient.com's SysAid. I don't use it to supply status reports, but do use it for user help requests. It allows timestamping of notes, it tracks all changes to a request and has a free version that is limited only by the number of admins defined.

Bill

This mailing list archive is Copyright 1997-2026 by midrange.com and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available on our policy page. If you have questions about this, please contact [javascript protected email address].

Operating expenses for this site are earned using the Amazon Associate program and Google Adsense.