RE: IT Request Tracking software (not change management)

["Bob Cagle" <bcagle@xxxxxxxxxxx>]

Thanks to everyone for the responses to this.  I have made my decision
and have decided to go with Spiceworks.  Free, OSS, nice browser-based
interface, network scanning/inventory feature, and very nice community
features.  Most importantly, I can easily attach to the database via
Access and generate the report I need.

For the record, I did look at all of these, some of which are free, and
others are quite expensive ($5000!):

Livetime
Liberum
RT
Foswiki
SysAid
Jira
Mantis
Track-It
Trac.edgewall.org
Flyspray.ort
Onepoint

For the price ($0!), I feel like Spiceworks beats them all.

Thanks again
Bob Cagle

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Bob Cagle
Sent: Thursday, March 26, 2009 4:58 PM
To: MIDRANGE-L@xxxxxxxxxxxx
Subject: IT Request Tracking software (not change management)

Not sure if this is the right forum for this - it is related to the
management of a Midrange shop:

What do you use to keep track of your IT requests and then provide
status reports to your superiors?  I am a 1-person IT shop and have
tried several different methods - Excel, Outlook Tasks, etc.  What I
really need is a system that includes the ability to assign notes to the
request that are date-stamped, and then allows a report to be printed
that only shows those requests & corresponding notes within a selected
date range.  (If you know ACT, the popular CRM package, it has a similar
report available for notes attached to a contact.)

I could roll my own, but surely someone else has already done this for
IT/Helpdesk software.  I've looked at quite a few solutions and haven't
found one yet that does this. 

Does anyone have any suggestions?

Thanks
Bob Cagle
IT Manager
Lynk, Inc.