Re: IT Request Tracking software (not change management)

[Alan Campin <alan0307d@xxxxxxxxx>]

In our case they had none of these requirements. They just decided to write
from scratch.

On Fri, Mar 27, 2009 at 4:42 PM, Nathan Andelin <nandelin@xxxxxxxxx> wrote:

> > From: Alan Campin
> > with all the zillions of free open source help desk software available
> > the people in another division actually wrote a new help desk system
> > from scratch ...
>
> I can't explain why their new system had fewer features.  Maybe they ran
> out of time.  But I had a number of valid reasons for writing one from
> scratch:
>
> Integration with Web Portal user profiles - authentication, authorization,
> and access.  No need to maintain a separate user profile database, or
> separate authority database.  Authentication against IBM i user profiles &
> passwords.  Utilize IBM i password rules.
>
> Performance - much quicker response times.
>
> Better keyboard navigation and function.
>
> Integration with time entry system, so that open requests simply appear in
> your drop-down list when filling out your time card.
>
> Integration with CRM system.
>
> Integration with billing system.
>
> Integration with financial accounting system.
>
> Integration with project management system.
>
>
>
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