Re: PDF Documents

[Jim Steil <jim@xxxxxxx>]

I agree, you really want an app.

The problem with sending documents in email is that users don't know how 
to edit them and send them back.

In my experience, unless these are technical people they get confused 
about how to save changes to an attached document and send it back in an 
email.  Opening and editing the doc is easy, but you have to then email 
using the documents tools (where you then can't 'reply' to the address 
that sent it), or save the doc to a known location (not temp 
directories, you'll never find it again there) and then reply using your 
mail client remembering to attached the edited document.

A link to a web form is WAY easier for the user.

    -Jim

On 11/17/2010 10:31 AM, Bryce Martin wrote:
> Sounds like you really should just build a web application.  I'm guessing
> that customer service then needs to manually enter some data related to
> what was changed?  If that is the case then use the web app to just do it
> automagically.  Saves everyone a step, saves on the number of emails
> having to be sent, and can be done very easily.
>
>
> Thanks
> Bryce Martin
> Programmer/Analyst I
> 570-546-4777
>
>
>
> "Len Grieco"<l_grieco@xxxxxxxxxx>
> Sent by: midrange-l-bounces@xxxxxxxxxxxx
> 11/17/2010 10:12 AM
> Please respond to
> Midrange Systems Technical Discussion<midrange-l@xxxxxxxxxxxx>
>
>
> To
> "Midrange Systems Technical Discussion"<midrange-l@xxxxxxxxxxxx>
> cc
>
> Subject
> RE: PDF Documents
>
>
>
>
>
>
>   Jack,
>
> It is more of a inquiry letter with some fill in the blanks - the
> customer then returns the letter back to our customer service department
>
> Thanks
> Len
>
> > > > -----Original Message-----
> > > > From: midrange-l-bounces@xxxxxxxxxxxx
> > > > [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Jack Kingsley
> > > > Sent: Wednesday, November 17, 2010 10:07 AM
> > > > To: Midrange Systems Technical Discussion
> > > > Subject: Re: PDF Documents
> > > >
> > > > Once your customer gets the PDF and they want to edit it
> > > > then what are they going to do with it, does it come back
> > > > to you at all?? or is this something that they then send on
> > > > to other customers and store it or??  What type of
> > > > information is being overlayed or fed into the PDF when it
> > > > gets created.  I like the part that Nathan described about
> > > > changing it locally in your database then your PDF is
> > > > populated the way you want it before it goes out, if it is
> > > > populated correctly before it goes then all you need to do
> > > > is to view it for accuracy or whatever your need is.