RE: e2open

Hi Dennis,

Yup, I tried that. They wouldn't talk to me because we are not their
customer. They said I should speak to our customer, which is e2open's
customer, and they should be able to help. Nope, they don't know anything
about the product, except 'Read the Help on the website', which is very
poor at best.

Thank you for the reply.

Thanx,

Nick



Nick Radich
Sr. Programmer/Analyst
EPC Molding, Inc.
Direct (320) 679-6683
Toll free (800) 388-2155 ext. 6683
Fax (320) 679-4516
nick_radich@xxxxxxxxxxxxxx



From: "Dennis Lovelady" <iseries@xxxxxxxxxxxx>
To: "'Midrange Systems Technical Discussion'"
<midrange-l@xxxxxxxxxxxx>
Date: 09/21/2011 04:56 PM
Subject: RE: e2open
Sent by: midrange-l-bounces@xxxxxxxxxxxx



You've probably been to http://www.e2open.com/about/support/ ... but just
in
case, this is a quote from that page:

Support

Support for E2open is provided to customers through the following
channels:

Email: customersupport@xxxxxxxxxx
Phone: +1.650.299.8111
English support is available: 24x7x365
Mandarin Chinese support is available during business hours, Kuala
Lumpur, Malaysia time

If live support is not available, leave a message and an on-call
representative will call you back. Issues reported via email will be
responded to within one business day.

Dennis Lovelady
http://www.linkedin.com/in/dennislovelady
--
"The man with the best job in the country is the Vice-President. All he
has
to do is get up every morning and say, 'How's the President?'"
-- Will Rogers

Has anybody worked with e2open?

We have a customer that uses them (or their software), and I am trying

to

automate the upload and download process for Orders, Invoices, and ASNs.
But, I can't find any humans to contact for technical questions. Trivial
stuff like file layouts, required fields, code meanings, etc...



Thanx,

Nick



Nick Radich
Sr. Programmer/Analyst
EPC Molding, Inc.
Direct (320) 679-6683
Toll free (800) 388-2155 ext. 6683
Fax (320) 679-4516
nick_radich@xxxxxxxxxxxxxx
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