Re: Pet peeve about users

[Gqcy <gmufasa01@xxxxxxxxx>]

Answer to question two:   Yes, users do expect that.  those IT people 
seem to pull rabbits out of hats all day.

Question one:
Most of the time, if they can review backwards, they don't find the 
relevant information.
In this case, consider yourself lucky.
"I got a error message" maybe all we get on a help desk ticket.


On 1/13/2012 12:12 PM, James Lampert wrote:
> Why is it that so many users, when confronted with a message to the
> effect of
>
>  > XXX1234 received by YYYYYYYYYY
>
> don't seem to have the sense to track down the XXX1234 message in their
> joblogs, and find out what's up with it?
>
> Do they expect developers to be able to read their systems' minds?
>
> --
> JHHL