Re: Pet peeve about users

I wouldn't expect users to even know what a job log is, but what really makes my blood boil is when developers do it.. and we see that every single day.

We recently had a "developer" asking the admin team what was wrong with the system because his job keep going into MSGW with a file level identifier issue.



________________________________
From: Brian Piotrowski <bpiotrowski@xxxxxxxxxxxxxxx>
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>
Sent: Friday, January 13, 2012 2:17 PM
Subject: RE: Pet peeve about users

Lol, I'm glad I'm not the only one whose users don't look at the screen....our uses who are on the RF scanners only listen for the beeps.  I might as well have a smiley face until something bad happens and then show a frowny face. :P

/b;

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Jeff Crosby
Sent: Friday, January 13, 2012 2:03 PM
To: Midrange Systems Technical Discussion
Subject: Re: Pet peeve about users

Users read?


On Fri, Jan 13, 2012 at 1:33 PM, Lance Gillespie <LGillespie@xxxxxxxx>wrote:

Users read messages?

From: Gary Thompson

Users read joblogs?

From: James Lampert

Why is it that so many users, when confronted with a message to the

effect of

  > XXX1234 received by YYYYYYYYYY

don't seem to have the sense to track down the XXX1234 message in
their

joblogs, and find out what's up >with it?

Do they expect developers to be able to read their systems' minds?

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Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of my company.  Unless I say so.
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