RE: Pet peeve about users

On Fri, 13 Jan 2012, Brian Piotrowski wrote:

Sometimes it's months before we hear about programs bugs - the users complain to each other and then find a workaround to their issue and we usually find out about the error by accident.

We received a rather important bug report that certain invoices weren't being received by email. When we asked when the problem started we expected to get an answer like, "a few hours ago" or even, "yesterday". We were very surprised when the answer was "oh, maybe 3 or 4 months ago."

Thanks for the timely report...

James Rich

if you want to understand why that is, there are many good books on
the design of operating systems. please pass them along to redmond
when you're done reading them :)
- Paul Davis on ardour-dev