RE: SWMA question

Can't help you but I never use an individual email for such things. We use distribution lists such as purchasing@ or renewal@ . We always have more than one individual in the list. We missed renewals and paid for it before. Not just from IBM either.

What is wrong with the picture? Well 1. IBM did not follow through. 2. Their business partner did not keep track, 3. Their Accounting / IT department did not tack it.

Who should pay for the mistake?


-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Paul Nelson
Sent: Monday, July 02, 2012 2:27 PM
To: 'Midrange Systems Technical Discussion'
Subject: SWMA question

List,

Do any of you know the person at IBM who deals with business partner
relationships? I have a customer whose hardware and software maintenance
agreements expired last winter.

I just learned about it when I tried to order their V7 upgrade. I tracked
down a clerk at the BP, who told me that she had emailed a renewal notice a
month or so before the expiration date, but hadn't heard back from the
customer.

She told me the person to whom she had emailed the invoice, but got real
quiet when I told her that guy had been gone for almost a year prior to her
email. She got even quieter when I asked if she had bothered with a
follow-up phone call.

She just sent me a copy of the quote for setting up an new agreement, and
the penalty is 116% of the agreement amount!

What's wrong with this picture?