RE: SWMA question

["Shannon ODonnell" <sodonnell@xxxxxxxxxxxxxxxxxxxxxxxxx>]

No doubt.

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Jerry Draper
Sent: Monday, July 02, 2012 6:09 PM
To: Midrange Systems Technical Discussion
Subject: Re: SWMA question

I believe the "after market fee" is charged to stop people from avoiding
paying for SWMA until they absolutely need/must have it.

The SWMA also provides a known cash flow that IBM can go to the bank with
and get a loan or at least use the numbers to juice up their stockholders
report.

Jerry



On 7/2/2012 3:26 PM, Shannon ODonnell wrote:
> I don't understand why there is a penalty in the first place.
>
> That is, I get that IBM is trying to encourage customers to renew 
> their SWMA and they "penalize" them for waiting.
>
> I get it, but I don't understand it.
>
> To me, this seems like an arbitrary, and capricious,  tax on the 
> customer, and it gives business' yet another reason not to stay on the 
> i5 (I forget, is that the name everyone is foaming at the mouth at the 
> moment  and jumping all over anyone who dares to use AS/400, iSeries 
> or some other name?...wouldn't want to offend...).
>
> IBM is saying to their customer,  "Listen bub.  You have 60 days to renew
> your maintenance agreement.   If you don't do it in that time frame, then
we
> are going to arbitrarily tax you on it.  And we'll keep piling on the 
> penalties until you finally agree to pay.  That'll keep your dumb ass 
> in line!  Teach YOU! To play with the big boys!"
>
> That is so dumb.
>
> Now, if the client was still USING IBM's software maintenance service 
> to get upgrades,  software support to resolve issues, etc...and they 
> had not PAID for the service they were currently using...then I can 
> see a penalty interest.  Just like any bill that you owe for goods and
services rendered.
> But if you're saying pay me a penalty on something you're not even 
> USING, whenever you decide you want to use it AGAIN!  On something 
> that is already so expensive that you are already looking for a reason 
> to get rid of...then that makes no sense to me at all.
>
> So..."Who should pay?"
>
> No one.
>
>
>
>
> -----Original Message-----
> From: midrange-l-bounces@xxxxxxxxxxxx
> [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Chris Bipes
> Sent: Monday, July 02, 2012 4:38 PM
> To: 'Midrange Systems Technical Discussion'
> Subject: RE: SWMA question
>
> Can't help you but I never use an individual email for such things.  
> We use distribution lists such as purchasing@ or renewal@ .  We always 
> have more than one individual in the list.  We missed renewals and paid
for it before.
> Not just from IBM either.
>
> What is wrong with the picture?  Well 1. IBM did not follow through.  2.
> Their business partner did not keep track, 3. Their Accounting / IT 
> department did not tack it.
>
> Who should pay for the mistake?
>
>
> -----Original Message-----
> From: midrange-l-bounces@xxxxxxxxxxxx
> [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Paul Nelson
> Sent: Monday, July 02, 2012 2:27 PM
> To: 'Midrange Systems Technical Discussion'
> Subject: SWMA question
>
> List,
>
> Do any of you know the person at IBM who deals with business partner 
> relationships? I have a customer whose hardware and software 
> maintenance agreements expired last winter.
>
> I just learned about it when I tried to order their V7 upgrade. I 
> tracked down a clerk at the BP, who told me that she had emailed a 
> renewal notice a month or so before the expiration date, but hadn't 
> heard back from the customer.
>
> She told me the person to whom she had emailed the invoice, but got 
> real quiet when I told her that guy had been gone for almost a year 
> prior to her email. She got even quieter when I asked if she had 
> bothered with a follow-up phone call.
>
> She just sent me a copy of the quote for setting up an new agreement, 
> and the penalty is 116% of the agreement amount!
>
> What's wrong with this picture?
>
> --
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--
Jerome Draper, Trilobyte Software Systems, since 1976 iSeries, Network, and
Connectivity Specialists -- iSeries, LAN/WAN/VPN Representing WinTronix,
Synapse, Netopia, HiT, and others .....
(415) 457-3431; www.trilosoft.com