RE: SWMA question

Shannon,

While you're at this will you contact my mortgage company and ask them why
they charge an arbitrary, and capricious, tax on me if I am late on my
payment?
Will you also contact my auto loan holder and ask them why they charge an
arbitrary, and capricious, tax on me if I am late on my payment?
If you are successful on getting those resolved then I have a host of
others I'd like you to contact.

Or do you believe that those are tangible products you can touch (house
and car) while products of the mind (software, music, movies) should all
be available for free?

Why aren't they using their support? Are they on some testosterone fueled
binge to do everything themselves instead of asking IBM why this and that
isn't working like it's supposed to? Are they ignoring all the stuff IBM
fixes every day with PTFs like security breaches, broken stuff, etc and
not applying these patches? Or are they of the mindset that if I don't
look at the gas gauge then it's really not approaching empty?


Rob Berendt