Re: IVR system that works with iSeries

[Pete Helgren <pete@xxxxxxxxxx>]

Wow Chris, I am *just* kicking the tires on a couple of Voice XML apps 
because of the same issues (except our IVR runs on NT....)

Still trying to get my head around the whole stack needed to get things 
going.  There are a couple of design tools that are free: openVXML and 
WebSphere Voice Toolkit from IBM (plugin for Eclipse) and building the 
call flow in both tools is pretty easy but right now I am trying to sort 
out the vxml server and the voice server (which *seem* to be two 
separate server components).  I'll let you know what I come up with.  
IBM has a WebSphere Voice server that can use the Voice XML files but it 
runs on AIX....I am hoping to sort it all out this weekend and see if I 
can get a working prototype going with I/O off of my i and using a SIP 
gateway to interact with the phone system.   Lots of moving parts here 
and trying to figure out what goes with what......

Pete Helgren
www.petesworkshop.com
GIAC Secure Software Programmer-Java

On 9/19/2014 5:44 PM, Chris Bipes wrote:
> We have an old IVR that is DOS based and RS-232 connected to our Power 7 iSeries.  It works well, but can use some new features such as voice recognition.
>
> Does anyone have something out there that interacts with their database and can build a transactions, piece at a time, validating each piece of data entered, then submitting the entire transaction to a data queue, (or some sort of XML, IP, Web), interface?
>
> Ours currently use analog extension off of our PBX but I would love to use generic SIP phone extension from our Mitel PBX.
>
> Chris Bipes
> Director of Information Services
> CrossCheck, Inc.