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So maybe I should amend my post to say something like 'You need a goal
expressed in numbers even if you have to keep that goal a private,
internal goal and not publish it.' I strongly believe that going
through the process of determining a target number has value far beyond
the simple number itself.
The vague hand waving so many of us have lived through (it just seems
slow, deal with it!) almost always has an underlying technical issue.
Thinking about a goal (the dude says his TPS report takes a long time)
will help guide the analyst toward an understanding about what slow
might mean.
Sometimes, working to get to a hard number reveals that there's nothing
technically wrong with the system's performance. The TPS reports are
taking the same amount of CPU and clock time as they always did. But it
turns out that the dude's TPS reports are waiting in a job queue behind
other work. So 'tuning' might mean moving the dude's job to a different
job queue so it doesn't wait. Boom, TPS reports speeded up 1000%.
If one works in a highly political environment, keeping records /
printouts of the status as one tunes can be valuable evidence to
demonstrate that progress is being made against goals. One needs to
show the business benefit of one's technical proficiency to the chain of
command.
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