I'm not so sure it's only the customer number.
After someone sets up an account with IBM, the account admin must then enable that account for the desired services, (PMR, PTFs, Software downloads, etc.)
Accidently, I have two accounts with IBM, one for PMRS, and a different one for Software and License keys.
I've tried for years to get this resolved with IBM, make them the same, but no such luck.

Paul


-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Dan
Sent: Friday, March 31, 2017 12:50 PM
To: Midrange Systems Technical Discussion
Subject: Re: IBM customer numbers and PMRs and just being able to get things done, oh my

I can understand that. Is there a reason why shops should keep the IBM customer number hidden from others in the company?

- Dan

On Fri, Mar 31, 2017 at 12:44 PM, Nathan Andelin <nandelin@xxxxxxxxx> wrote:

I think IBM just wants to make sure that the customer and machine are
entitled to support. In addition to customer number, IBM can look up
the status of maintenance contracts by machine type and serial number.

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