RE: Just curious

We had one of the best CEs you could ever have, advanced training, knew everything inside out.

11/18/2005 -
he was at a customer's site at the time and a former IBMer found him in a room and he was gone.
He died with his IBM boots on.

Paul

-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Paul Nelson
Sent: Wednesday, January 10, 2018 9:28 AM
To: 'Midrange Systems Technical Discussion'
Subject: RE: Just curious

Post mortem:

The service tech who changed out the power supply claimed a card needed replacing, and the partitions had to be powered down. Of course, there were no cards in the Austin warehouse, so one was ordered from Dallas. She left at 5:00 at the end of her shift.

A hardware guy from Rochester called at 6:00, and said he had been reviewing the notes on the PMR. He said that when the power supply failed, the system had stopped recognizing the card, and a reboot would wake the systems back up.

Bing-badda-boom, and we were functional. We saved the muckety-mucks in "management" the $3,000 they were planning to spend on after hours support when the card finally arrived.

And yes, several of these techs are actual contractors, not retired IBM'ers.
This latest young lady has joined the ranks of the persona non grata who will no longer touch anything except the Wintel boxes.

Paul Nelson
Cell 708-670-6978
Office 409-267-4027
nelsonp@xxxxxxxxxxxxx


-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Jim Oberholtzer
Sent: Wednesday, January 10, 2018 7:31 AM
To: 'Midrange Systems Technical Discussion'
Subject: RE: Just curious

As the older CEs retire the quality has gone down, and you may in fact have had a CE that was not trained in the system except by watching on line videos and taking an open book on line test. I doubt he was a contractor, at least there are not any up here (that were not IBM employees in the first place that retired and were brought back as contractors) but I would not be overly surprised.


--
Jim Oberholtzer
Agile Technology Architects


-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Paul Nelson
Sent: Tuesday, January 09, 2018 2:36 PM
To: 'Midrange Systems Technical Discussion' <midrange-l@xxxxxxxxxxxx>
Subject: Just curious

Is anybody else experiencing issues with the skill level of the IBM hardware service techs? It seems the Austin area CE's are getting worse by the month.
We needed a power supply changed out, and were told it was hot swappable, but when the tech showed up, all 5 partitions on the frame had to be killed.


Now, there's a code that won't go away until a card is replaced. We're not even sure if this tech is a real IBM employee or a subcontractor.

Paul Nelson
Cell 708-670-6978
Office 409-267-4027
nelsonp@xxxxxxxxxxxxx



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