I forgot to mention that she couldn't identify the power supply that needed
replacing. I told her to call IBM support for help.
Paul Nelson
Cell 708-670-6978
Office 409-267-4027
nelsonp@xxxxxxxxxxxxx
-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Jim
Oberholtzer
Sent: Wednesday, January 10, 2018 8:54 AM
To: 'Midrange Systems Technical Discussion'
Subject: RE: Just curious
Yep try to save a couple of bucks by not having 24/7 hardware support so
when 5:00 pm rolls around you just bought potentially 16 hours of downtime
(or more) waiting because IBM actually honors it's agreement with the
customer. The customer got lucky this time that Rochester support even
bothered to talk to you after 5:00pm, they were not obligated to.
Moral to the story: You get what you pay for. 24/7 support is cheap after
just one failure on a production system during the evening or worse, over a
weekend.
--
Jim Oberholtzer
Agile Technology Architects
-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Paul
Nelson
Sent: Wednesday, January 10, 2018 8:28 AM
To: 'Midrange Systems Technical Discussion' <midrange-l@xxxxxxxxxxxx>
Subject: RE: Just curious
Post mortem:
The service tech who changed out the power supply claimed a card needed
replacing, and the partitions had to be powered down. Of course, there were
no cards in the Austin warehouse, so one was ordered from Dallas. She left
at 5:00 at the end of her shift.
A hardware guy from Rochester called at 6:00, and said he had been reviewing
the notes on the PMR. He said that when the power supply failed, the system
had stopped recognizing the card, and a reboot would wake the systems back
up.
Bing-badda-boom, and we were functional. We saved the muckety-mucks in
"management" the $3,000 they were planning to spend on after hours support
when the card finally arrived.
And yes, several of these techs are actual contractors, not retired IBM'ers.
This latest young lady has joined the ranks of the persona non grata who
will no longer touch anything except the Wintel boxes.
Paul Nelson
Cell 708-670-6978
Office 409-267-4027
nelsonp@xxxxxxxxxxxxx
-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Jim
Oberholtzer
Sent: Wednesday, January 10, 2018 7:31 AM
To: 'Midrange Systems Technical Discussion'
Subject: RE: Just curious
As the older CEs retire the quality has gone down, and you may in fact have
had a CE that was not trained in the system except by watching on line
videos and taking an open book on line test. I doubt he was a contractor,
at least there are not any up here (that were not IBM employees in the first
place that retired and were brought back as contractors) but I would not be
overly surprised.
--
Jim Oberholtzer
Agile Technology Architects
-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Paul
Nelson
Sent: Tuesday, January 09, 2018 2:36 PM
To: 'Midrange Systems Technical Discussion' <midrange-l@xxxxxxxxxxxx>
Subject: Just curious
Is anybody else experiencing issues with the skill level of the IBM hardware
service techs? It seems the Austin area CE's are getting worse by the month.
We needed a power supply changed out, and were told it was hot swappable,
but when the tech showed up, all 5 partitions on the frame had to be killed.
Now, there's a code that won't go away until a card is replaced. We're not
even sure if this tech is a real IBM employee or a subcontractor.
Paul Nelson
Cell 708-670-6978
Office 409-267-4027
nelsonp@xxxxxxxxxxxxx
--
This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list
To post a message email: MIDRANGE-L@xxxxxxxxxxxx To subscribe, unsubscribe,
or change list options,
visit:
https://lists.midrange.com/mailman/listinfo/midrange-l
or email: MIDRANGE-L-request@xxxxxxxxxxxx Before posting, please take a
moment to review the archives at
https://archive.midrange.com/midrange-l.
Please contact support@xxxxxxxxxxxx for any subscription related questions.
Help support midrange.com by shopping at amazon.com with our affiliate link:
http://amzn.to/2dEadiD
--
This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list
To post a message email: MIDRANGE-L@xxxxxxxxxxxx To subscribe, unsubscribe,
or change list options,
visit:
https://lists.midrange.com/mailman/listinfo/midrange-l
or email: MIDRANGE-L-request@xxxxxxxxxxxx Before posting, please take a
moment to review the archives at
https://archive.midrange.com/midrange-l.
Please contact support@xxxxxxxxxxxx for any subscription related questions.
Help support midrange.com by shopping at amazon.com with our affiliate link:
http://amzn.to/2dEadiD
--
This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list
To post a message email: MIDRANGE-L@xxxxxxxxxxxx To subscribe, unsubscribe,
or change list options,
visit:
https://lists.midrange.com/mailman/listinfo/midrange-l
or email: MIDRANGE-L-request@xxxxxxxxxxxx Before posting, please take a
moment to review the archives at
https://archive.midrange.com/midrange-l.
Please contact support@xxxxxxxxxxxx for any subscription related questions.
Help support midrange.com by shopping at amazon.com with our affiliate link:
http://amzn.to/2dEadiD
midrange.com
