Re: Renewing SWMA online? -- MIDRANGE-L

Brad,

Should be and are, are two different things. IBM makes the best systems
but have the worst business systems on the planet.

Reality is it takes upwards of 45 days to get a renewal done, and
complaining that it should not be that hard (It should not by any means) is
not going to get IBM off the mark and fix it. It just is.

Unless very senior management take a serious look at how hard it is to do
business with IBM, it's never going to change, and since those same people
built the systems that are the problem, it never will. You'd think IBM to
be a technology company run by technologists. Could not be further from
the truth. IBM legal and finance run the business and the technology is
secondary to the legal/financial concerns.

Jim Oberholtzer
Chief Technical Architect
Agile Technology Architects

On Wed, Aug 15, 2018 at 11:38 AM, Bradley Stone <bvstone@xxxxxxxxx> wrote:

Yes. 2 weeks should be plenty of time. If not, it's not my issue, it's
IBM's.

Punch it in, send an invoice get a check. It's quite simple.. unless
you're using punch cards and dot matrix printers which it seems IBM still
is judging by their invoices and time it takes to get an invoice.

Someone should tell IBM about how open source could save them time and
money in this process. <tic>

Bradley V. Stone
www.bvstools.com
MAILTOOL Benefit #1 <https://www.bvstools.com/mailtool.html>: Command and
ILE Interfaces available which means easily sending email from your
programs.

On Wed, Aug 15, 2018 at 9:31 AM Rob Berendt <rob@xxxxxxxxx> wrote:

Do you still feel that you've given yourself enough notice on your
calendar? That "raising a stink" will be an effective adjudication?

Rob Berendt
--
IBM Certified System Administrator - IBM i 6.1
Group Dekko
Dept 1600
Mail to: 2505 Dekko Drive
Garrett, IN 46738
Ship to: Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com

From: "Bradley Stone" <bvstone@xxxxxxxxx>
To: "Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxx

Date: 08/15/2018 09:00 AM
Subject: Re: Renewing SWMA online?
Sent by: "MIDRANGE-L" <midrange-l-bounces@xxxxxxxxxxxx>

Well, just an update on this.

It only took 24 hours for my contact at IBM to "submit a request" to the
techline team for my SWMA renewal.

But it's been two weeks and I haven't heard diddly from them. SWMA
expires
tomorrow. This could get interesting. lol...

Bradley V. Stone
www.bvstools.com
MAILTOOL Benefit #2 <https://www.bvstools.com/mailtool.html>: The

ability

to specify a "From" and/or "Reply To" email address!

On Wed, Aug 1, 2018 at 2:00 PM Bradley Stone <bvstone@xxxxxxxxx> wrote:

You're lucky IBM even sent any notification. They don't for SWMAs.

But

I

did notice online a little red exclamation point next to the info

online.

Of course, no where does it say what that means.

Bradley V. Stone
www.bvstools.com
MAILTOOL Benefit #7 <https://www.bvstools.com/mailtool.html>: The

ability

to completely bypass the IBM SMTP system all together using MAILTOOL

Plus

or other Addons.

On Wed, Aug 1, 2018 at 12:56 PM Steinmetz, Paul <PSteinmetz@xxxxxxxxxx

wrote:

And if you have any Passport Advantage products, (they can't be

included

in the same SWMA, so I'm told), that renewal is also cumbersome.
We have three, RDI floating licenses, IBM Data Replication, Spectrum
Protect Suite (formerly Tivoli)

These products we all have with various BP, (not all BP can sell/renew
all products).
A renewal also comes from IBM to renew these.
Last week I received another email from IBM, stating since these

products

were NOT renewed, they will be cancelled.

I had to send the renewal details (for each product/BP) back to IBM to
avoid cancellation.

Paul

-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf

Of

Bradley Stone
Sent: Wednesday, August 01, 2018 1:12 PM
To: Midrange Systems Technical Discussion
Subject: Re: Renewing SWMA online?

It's amazing what we put up with these days... lol

On Wed, Aug 1, 2018 at 11:46 AM Pete Helgren <pete@xxxxxxxxxx> wrote:

Ditto...yeah, you can raise the stink but the IBM developer contact

I

work with has to do the legwork to get the "exception" handled...so

I

take the humane approach and start it 60 days ahead to avoid the

hassle

for him...there are fewer and fewer people at IBM that "know" how to

get

things done so I am thankful that for the past 10 years (at least) I
have had the same contact...

Pete Helgren
www.petesworkshop.com
GIAC Secure Software Programmer-Java
Twitter - Sys_i_Geek IBM_i_Geek

On 8/1/2018 11:33 AM, Jim Oberholtzer wrote:

Yea, good luck with that too.

I have my calendar set at 60 days out to avoid issues.

--
Jim Oberholtzer
Agile Technology Architects

-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On

Behalf

Of

Bradley Stone
Sent: Wednesday, August 01, 2018 11:19 AM
To: Midrange Systems Technical Discussion <

midrange-l@xxxxxxxxxxxx>

Subject: Re: Renewing SWMA online?

I would hope the fact that I've reached out would cancel any late

fees.

If

not, a stink will be raised. lol

Bradley V. Stone
www.bvstools.com
MAILTOOL Benefit #14 <https://www.bvstools.com/mailtool.html>:

The

ability

to use Configuration Files at the system, User, or individual

email

Level.

This means that should any of the settings (such as your password)

is

changed you only need to update it in the configuration file that

is

used.

On Wed, Aug 1, 2018 at 10:52 AM Steinmetz, Paul <

PSteinmetz@xxxxxxxxxx>

wrote:

+1.

Years back my renewal was delayed (don't ask), our maintenance

was

cancelled.
Took an act of congress and a good part of a month to be

reinstated.

Long story short, don't ever let your contract expire if in need

of

support, because you won't have any.

Paul

-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On

Behalf

Of

DrFranken
Sent: Wednesday, August 01, 2018 11:47 AM
To: Midrange Systems Technical Discussion
Subject: Re: Renewing SWMA online?

2 weeks? Good luck with that! :-) :-)

- Larry "DrFranken" Bolhuis

www.Frankeni.com
www.iDevCloud.com - Personal Development IBM i timeshare

service.

www.iInTheCloud.com - Commercial IBM i Cloud Hosting.

On 8/1/2018 11:39 AM, Bradley Stone wrote:

Yep, that's what I'm trying, Pete. I made sure to set my

reminder 2

weeks

before the actual expiration so there should be plenty of time

to

avoid "fees" for not renewing on time. ;)

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