Re: Submitting an issue

[Joe Pluta <joepluta@xxxxxxxxxxxxxxxxx>]

Heaven help us.  I asked for help submitting an IBM i service request.  
Here's the response:

====================
We are in the process of transforming your support experience and moving 
from Service Request to a new Support site. Until we have completed this 
migration, you may find that you will need to obtain support for some 
products via Service Request, and for others via the site. We apologize 
for this inconvenience.

Currently, Hardware, IBM System i and most IBM Z software products are 
using Service Request. Most other IBM Software has been migrated to the 
new Support site. You may find it helpful to bookmark both sites.
=====================


The nice person who sent me this link also said he set me up on the new 
Support site, but since that's not for IBM i requests, I need to go to a 
DIFFERENT support group.  Oy.


The good news, though, is that I also called in and the actual IBM i 
support team got back to me by phone right away, listened to my ugly 
little problem, and sent me an email asking for the same stuff I would 
have posted via the online process, so at least I don't have to wait there.



On 4/3/2019 10:34 AM, Justin Taylor wrote:
> I start here:
> https://www-946.ibm.com/support/servicerequest/Home.action
>
> It requires an IBM ID for login.  Then there's a "New service request" button to start.  In that process, it will ask for the machine serial#.
>
> Good luck