Rob,
Perhaps you should open a PMR to try to get them to fix that? ;-)
Mark S. Waterbury
On Thursday, April 4, 2019, 11:03:31 AM EDT, Rob Berendt <rob@xxxxxxxxx> wrote:
Yes you can still create tickets over the phone at 800-IBM-SERV.
I have one customer number I can not tie to my login (for creates anyway) so I do that over the phone. Cute, because as soon as I open it, I can search online by that pmr number and I find it and I can modify it. I suspect the "create" limits one customer number to a machine type/model/serial number.
-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Justin Taylor
Sent: Thursday, April 4, 2019 10:55 AM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: RE: Submitting an issue
Can you even open tickets over the phone anymore? I thought they stopped taking new calls except for severity 1. I can't say, because I never open tickets over the phone. I can create one online in less time than you'd spend on hold to even start.
-----Original Message-----
From: Rob Berendt [mailto:rob@xxxxxxxxx]
Sent: Thursday, April 04, 2019 8:23 AM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: RE: Submitting an issue
You have a point there.
I always try to open a ticket online as to avoid the useless questions when doing it on the phone in which they do not record half of what you say.
And even so, I have used the words "let me read the ticket to you" when called back from IBM.
-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Justin Taylor
Sent: Thursday, April 4, 2019 8:55 AM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: RE: Submitting an issue
Opening tickets and attaching files is easy, the trouble is that support is never paying attention. It may depend on what department or even tech you get. Like I said, YMMV.
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