You have a point there.
I always try to open a ticket online as to avoid the useless questions when doing it on the phone in which they do not record half of what you say.
And even so, I have used the words "let me read the ticket to you" when called back from IBM.
-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Justin Taylor
Sent: Thursday, April 4, 2019 8:55 AM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: RE: Submitting an issue
Opening tickets and attaching files is easy, the trouble is that support is never paying attention. It may depend on what department or even tech you get. Like I said, YMMV.
-----Original Message-----
From: Rob Berendt [mailto:rob@xxxxxxxxx]
Sent: Wednesday, April 03, 2019 1:02 PM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: RE: Submitting an issue
I don't have trouble opening tickets, nor attaching files.
Then again, never a week goes by when I don't open a ticket therefore I stay pretty current.
-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Justin Taylor
Sent: Wednesday, April 3, 2019 1:05 PM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: RE: Submitting an issue
I've given up on attaching those on my own. Inevitably, support will still ask for them. I'll explain that they've already been provided. It's just easier for me to wait until IBM asks.
YMMV
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